FAQs
Common questions about Nattome DH, DR and DB: what they are, how to take them, who they suit and what to expect. Nattome products are food products, not medicines. If you have a medical condition, please check with your doctor.
What is Nattome?
Nattome is a Malaysian gut-health brand. Our products are food products made mainly from plant-based ingredients; they are not medicines.
There are three: DH Digestive Health, a fermented soy nutrition drink for daily gut support; DR Digestive Remedy, a ready-to-eat sachet for moments of heartburn or acid reflux discomfort; and DB Digestive Booster, a cocoa sachet that combines probiotics, prebiotics and postbiotics.
Is Nattome the same as natto?
No. Nattome is not natto (the sticky Japanese fermented beans) and does not taste or feel like it. It contains no nattokinase, so it is not a nattokinase or blood-thinning supplement.
DH is a powdered drink you mix with water, in flavours such as Soy, Oat and Black Sesame.
What does Nattome taste like? Does fermented soybean taste bad?
Nattome is not natto. It is not sticky or stringy and does not taste like natto.
DH Digestive Health is a powder you mix with water, in four flavours: Soy (soy-milk base, lightly sweet), Oat (oat base, no added sugar), Black Sesame (oat base, no added sugar, lightly sweet from the oats with a sesame taste) and Matcha (soy-milk base; matcha is a flavour only, no caffeine).
DR Digestive Remedy is a ready-to-eat powder you take straight from the sachet, in Soy & Peppermint or Soy & Mixed Berries; both flavours contain ginger. DB Digestive Booster is a cocoa-flavoured ready-to-eat sachet and does not contain fermented soybean.
What is Gastro-AD®?
Gastro-AD® is a fermented soybean ingredient made from Danish non-GMO soybeans using Japanese fermentation techniques. It is the key ingredient in DH and DR.
Is there clinical research on Nattome?
Yes. Nattome DH was tested in a 12-week randomised, double-blind, placebo-controlled trial with 110 adults with heartburn or acid reflux symptoms (ClinicalTrials.gov NCT06524271). Heartburn scores fell 47.6% and regurgitation scores 62.9%, both significantly more than placebo.
The study was published in Nutrients (2024). See our Clinical Studies page for details.
Is Nattome a probiotic?
No. Nattome DH does not contain live probiotics. It uses postbiotics (PostBion™), which stay stable through heat and stomach acid. Its key ingredient is Gastro-AD® fermented soybean, which may help ease heartburn, acid reflux and bloating.
If you are looking for probiotics, our DB Digestive Booster contains probiotic cultures.
Is Nattome certified?
Yes. Certifications: GMP, HACCP, MeSTI, KKM, Halal and SGS.
Is there a clinically tested product for acid reflux in Singapore?
Nattome DH Digestive Health, a fermented soy nutrition drink, was tested in a 12-week randomised, double-blind, placebo-controlled trial of 110 adults with heartburn or acid reflux symptoms. Heartburn scores fell 47.6% and regurgitation scores 62.9%, both significantly more than placebo (Nutrients 2024, PMID 39203915).
DH is a food product, not a medicine. See our Clinical Studies page.
Is fermented soybean good for acid reflux?
One published randomised trial has tested a fermented soybean drink in adults with reflux symptoms: Nattome DH, which contains Gastro-AD® fermented soybean. Over 12 weeks, heartburn and regurgitation scores fell significantly more than placebo.
It is a single 12-week study of symptom scores, and DH is a food product, not a medicine. If you have ongoing symptoms, see a doctor.
What is a postbiotic, and which Nattome products contain one?
ISAPP (International Scientific Association for Probiotics and Prebiotics, 2021) defines a postbiotic as "a preparation of inanimate microorganisms and/or their components that confers a health benefit on the host".
Nattome DH Digestive Health and Nattome DB Digestive Booster both contain a fermented-grain postbiotic. DH does not contain live probiotics; DB also has a probiotic and a prebiotic. Nattome DR does not list a postbiotic. Nattome has not tested its postbiotic on its own in a clinical trial. More on postbiotics
Probiotics or postbiotics: which is better for acid reflux?
They are different things: probiotics are live microorganisms, while postbiotics are inanimate microorganisms and/or their components. Nattome DH contains a postbiotic and no live probiotics.
DH's clinical trial tested the full DH formula against a placebo; it did not compare probiotics with postbiotics, so it cannot say which is better.
What are digestive enzymes, and which Nattome products contain them?
Digestive enzymes are proteins that break food down into smaller parts: amylase works on carbohydrates, protease on protein, lipase on fat, lactase on lactose (milk sugar) and cellulase on plant fibre.
Nattome DH Digestive Health contains DigeZyme®, a blend of these five enzymes. Nattome DR Digestive Remedy and DB Digestive Booster do not contain digestive enzymes. Nattome has not tested DigeZyme® on its own, and has not tested whether DH improves digestion.
What is a prebiotic, and which Nattome products contain one?
A prebiotic is a type of fibre that the bacteria living in your gut use as food.
Nattome DB Digestive Booster contains Livaux® gold kiwifruit fibre, a prebiotic, together with a probiotic (Lactobacillus plantarum LP115) and a fermented-grain postbiotic. Nattome DR Digestive Remedy contains inulin. Nattome DH Soy and DH Matcha also contain prebiotic fibre; DH Soy lists inulin and GOS (galacto-oligosaccharides). Nattome has not tested these ingredients on their own.
Can Nattome help with acid reflux and heartburn?
Nattome DH may help ease heartburn and acid reflux. In a 12-week randomised, double-blind, placebo-controlled trial with 110 adults, heartburn scores fell 47.6% and regurgitation scores 62.9%, both significantly more than placebo. See our Clinical Studies page.
For moments of discomfort, DR is a ready-to-eat sachet you can take straight away. If reflux happens often or lasts a long time, please see a doctor to find the cause.
Can Nattome help with bloating?
It may. DH contains five digestive enzymes (DigeZyme®) that help break down food, which may help with bloating caused by indigestion. DR contains ginger, which may help with bloating too.
If soy makes you bloated, choose the Oat or Black Sesame flavour. Bloating has many causes, so if it doesn't go away, please see a doctor.
Can Nattome help with indigestion?
DH contains five digestive enzymes that help break down carbohydrates, proteins and fats, easing the load on your digestion. DR does not contain digestive enzymes, so for indigestion, choose DH.
Can Nattome help with constipation?
DH contains fibre (2.6 g per sachet in Soy, 3.0 g in Oat), which supports regular bowel movements. Drink plenty of water with it, as fibre needs water to work.
DB Digestive Booster combines probiotics, prebiotics and postbiotics to support regular bowel movements. It is not a laxative. If constipation lasts a long time, please see a doctor.
Can Nattome help with LPR (throat reflux)?
LPR is when stomach contents flow back up into the throat. Our clinical trial looked at heartburn and regurgitation, not LPR specifically, so we cannot say how much Nattome helps with LPR.
If your symptoms are frequent or long-lasting, please see a doctor (a gastroenterologist or ENT specialist) to find out how severe the reflux is.
How do I take DH?
Mix 1 sachet with 150–200 ml of warm or room-temperature water below 40°C (hot water can affect the active ingredients). Stir and drink straight away. You can take it in the morning, in the afternoon or 1–2 hours before bed.
How do I take DR and DB?
Both are ready to eat: tear open the sachet and take it directly, with no water needed.
DR: take it when you feel discomfort, or 10–15 minutes before a big meal. DB: once a day at any time, ideally after a meal, with plenty of water through the day.
How many sachets can I take a day?
DH: usually 1 sachet a day, or 2–4 a day when symptoms are more frequent. DR: up to 4 sachets a day. DB: 1 sachet a day.
If you still feel unwell at these amounts, please see a doctor, as it may be a sign of a more serious stomach problem.
How long should I take Nattome?
Most people take DH daily for at least a month (about two boxes) to see how their body responds; in our clinical trial, participants took it daily for 12 weeks. Results vary from person to person.
Many customers keep it as part of their daily routine to maintain their digestive health.
Can Nattome replace a meal?
No. One sachet does not have enough calories to replace a full meal. If you drink it on an empty stomach, wait 15–30 minutes before breakfast; if you feel full, simply eat a little less.
Will I become dependent on Nattome?
No. Nattome is a food product with no medicinal ingredients.
Do I still need to avoid trigger foods?
Yes. Keep avoiding the foods that usually trigger your symptoms. Nattome helps soothe symptoms but does not change how your body reacts to those foods.
I'm taking medicine or other supplements. Can I take Nattome?
Yes, but keep them apart: take Nattome at least 1 hour after, or 2 hours before, your medicine. If you take blood-thinning medication or are unsure, check with your doctor or pharmacist first. Do not change your medication without your doctor's advice.
Who can take Nattome, and who should not?
Nattome suits vegetarians and people who are lactose intolerant.
DH and DR contain soy (all DH flavours, including Oat and Black Sesame, contain soy protein), so they are not suitable if you have a soy allergy. If you have G6PD deficiency or a medical condition, please check with your doctor first.
Can I take Nattome if I am pregnant or breastfeeding?
Nattome contains no medicinal ingredients, banned substances or hormones. To be safe, please show the ingredient list to your doctor (O&G) before taking it.
Can children take Nattome?
Nattome is generally suitable for children aged 6 and above; for younger children, please check with their doctor first.
Children who eat a normal, balanced diet usually don't need extra supplements. During a stomach bug, focus on fluids and rest rather than supplements.
I have diabetes. Can I take Nattome?
If your blood sugar is stable, yes, in moderation: we suggest no more than one sachet a day, ideally in place of a usual carbohydrate such as bread or oats at breakfast, and checking your blood sugar afterwards. Oat and Black Sesame DH have no added sugar.
If your blood sugar is not stable, please speak to your doctor or dietitian first. Nattome products are not medications and contain no medicinal ingredients.
I have kidney disease. Can I take Nattome?
It depends on your stage. If your doctor has asked you to limit protein, DH may not be suitable (up to 7.3 g of protein per sachet); DR has very little protein (0.4 g per sachet). Please ask your doctor or dietitian before taking any supplement.
I have gout or high uric acid. Can I take Nattome?
Yes, in moderation. If you are concerned, choose Oat or Black Sesame, or check with your doctor.
I have IBS. Can I take Nattome?
Yes. If you have severe IBS, choose Oat or Black Sesame, which are gentler than Soy for sensitive guts, and start with half a sachet.
I have H. pylori. Can Nattome help?
Nattome does not treat H. pylori infection and does not replace antibiotics. Please complete the treatment your doctor prescribes, and check with your doctor before taking Nattome alongside it.
Nattome contains no antibiotics, so it does not affect the urea breath test.
I have a stomach or duodenal ulcer. Can I take Nattome?
There are currently no studies on Nattome and stomach or duodenal ulcers, so we cannot say whether it helps directly. As a food, it can generally be taken by people with ulcers, but please follow your doctor's treatment and check with them first.
I have a loose lower oesophageal sphincter (LES). Can Nattome help?
Nattome cannot tighten the valve between your stomach and food pipe (the lower oesophageal sphincter). What DH may do is help ease the acid reflux discomfort that comes with it. Please follow your doctor's advice.
I have gallstones. Can I take Nattome?
From a nutrition point of view, one sachet a day is fine. But gallstone symptoms can feel similar to acid reflux. If your discomfort is caused by gallstones, Nattome will not help with it, so please see a doctor to find out the cause.
I am undergoing cancer treatment. Can I take Nattome?
Please check with your doctor or hospital dietitian first. Nattome is a food product and does not replace any treatment, and it cannot meet the full daily nutrition needs of someone undergoing treatment.
Are there any side effects?
Nattome is a food product made mainly from plant-based ingredients, with no medicinal ingredients, and most people take it without any problems. In the first few days some people notice softer stools, more frequent bowel movements or mild bloating, because of the added fibre and postbiotics. If this happens, start with half a sachet and increase slowly. If it lasts more than a week, stop and contact us. DH and DR contain fermented soy, so they are not suitable if you have a soy allergy.
Why do I feel bloated or gassy after drinking Nattome?
Nattome contains fibre, which absorbs water and is fermented by good bacteria in your gut, so a little more gas is normal at first.
Tips: use less water (about 150 ml), leave about 30 minutes between Nattome and meals, and don't drink it when you are already very full. Some people find Oat or Black Sesame suits them better than Soy.
I feel nauseous when I drink it on an empty stomach. What should I do?
Try drinking it about 1 hour after a meal instead. If the discomfort continues, stop and contact us.
Does Nattome contain sugar or sweeteners?
Oat and Black Sesame DH have no added sugar. Soy DH contains glucose syrup and the sweetener sucralose. DR contains xylitol, isomaltulose and sucralose.
Is Nattome dairy-free and lactose-free?
Yes. Nattome is lactose-free and not a dairy product. Oat and Black Sesame use oat as the base; Soy uses soy milk.
Does the creamer in Soy DH contain trans fat?
No. Soy DH contains a small amount of non-dairy creamer made with fully hydrogenated oil, and lab tests confirmed it contains no trans fat. Oat and Black Sesame contain no creamer.
Does the peppermint in DR make acid reflux worse?
Large amounts of peppermint can relax the valve at the top of the stomach, but DR uses only a small amount of peppermint flavouring, so it is unlikely to trigger reflux. If you have acid reflux, we still don't recommend high-dose peppermint products such as peppermint tea or peppermint oil.
Does DH Matcha contain caffeine?
No. Matcha is used only as a flavour, so DH Matcha contains no caffeine.
Where can I buy genuine Nattome?
From our official website nattome.com.sg and our official Shopee Singapore store. We have not authorised any other online sellers or individuals.
Can I return or exchange my order?
As food products, items cannot be returned or exchanged once sold, except in certain cases. Please contact our customer service with your order number. For Shopee orders, please apply through the platform.
